Asterina Warranty Policy

At Asterina, we are committed to offering our customers high-quality, durable products. To ensure your complete peace of mind, all our sofas come with a 2-year warranty.

1. Purpose of the Warranty

Our warranty covers:

• Manufacturing defects (structure, conversion mechanisms, main seams).

• Hidden defects affecting the solidity or normal use of the sofa.

2. What the Warranty Does Not Cover

The warranty does not apply in the following cases:

• Normal wear and tear from daily use (progressive cushion sagging, slight fabric discoloration, etc.).

• Damage caused by misuse, accident, impact, lack of maintenance, or improper use (e.g., direct and prolonged exposure to sunlight, contact with liquids or corrosive products).

• Repairs or modifications performed by an unauthorized third party.

3. Warranty Period

The warranty is valid for 2 years from the product delivery date.

4. Support Procedures

In case of a problem covered by the warranty, Asterina undertakes to:

• Repair the product, or

• Replace the defective part, or

• Replace the sofa with an equivalent model (if repair is not possible).

These interventions are performed at no cost to the customer.

5. How to Activate the Warranty

For any support request:

• Contact our after-sales service via email: officiel@asterina.fr

• Provide your order number and describe the problem encountered.

• If possible, attach photos or videos to facilitate evaluation.

Our team is committed to getting back to you within 24 business hours with a suitable solution.