We deliver within 5 to 9 days, or 6 to 12 days during peak periods, and ship within 24 hours. As soon as the order is placed, we pack it immediately and it's ready to go.

We will send you a tracking number within 3 to 4 days after the order.

No problem, the delivery person will leave a delivery notice in your mailbox and either you will be redelivered or they will drop it off at a collection point.

At Astérina, we pride ourselves on complete transparency with our customers. Our headquarters are located in Haute-Savoie, France, and our logistics warehouse is in Poland, in the heart of Europe. By choosing Astérina, you are ordering from a reputable, transparent, and reliable European brand with teams dedicated to quality service and customer support.

Our sofa is delivered compressed and carefully packaged to facilitate its transport and handling.

The package weighs approximately 41 kg and will be left directly in front of your home. It cannot be brought inside your room unless you have your permission with the delivery driver at the time of delivery.

This packaging allows for convenient transport and better protection during shipping. Once unpacked, the sofa regains its original shape in just a few minutes , thus recovering all its comfort and original design.

If you are not home, the carrier will leave a delivery notice in your mailbox so that you can reschedule the delivery for a date that suits you.

We currently deliver throughout Europe with a delivery time of 7 to 9 days; we do not deliver outside of Europe at this time.

If your order has not yet been shipped, please contact us promptly at officiel@asterina.fr . We will do our best to respond to your request. If you wish to receive a refund, please let us know and you will be reimbursed within one week.

Contact us at officiel@asterina.fr with supporting photos within 48 hours of receipt. We will find a quick solution: exchange or refund.

Our warehouse is located in Poland, a strategic logistics hub in Europe, allowing us to ship orders quickly and guaranteeing reliable delivery times of 7 to 9 business days. Our partners specialize in high-end furniture, ensuring our sofas receive the best possible quality and protection.

All our products are manufactured in Europe, so we guarantee the quality and management of our orders in order to deliver to you more quickly.

Yes, of course! Our covers are removable and washable, preferably in a washing machine at a minimum of 30 degrees.

Our sofas have a thickness of 17cm at the base in bed mode and 38cm in sofa mode, with a density of 35kg/m³ offering excellent support and good longevity.

Our sofas measure 100cm by 200cm wide, with a seat depth of 65cm and a seat height of 34cm.

Our sofa beds are made of reinforced velvet, which increases their quality and lifespan.

Our sofa beds are designed with high-resilience foam, specially selected to offer both comfort and durability.

The density used is 35kg/m³ , a high-end standard that guarantees a pleasant feel, while ensuring excellent support and long-lasting durability.