Your Privacy Choices

Q: My sofa bed arrived damaged, what should I do?

Contact us at officiel@asterina.fr or by whatsapp at the bottom right of your screen with supporting photos within 48 hours of receipt . We will find a quick solution: exchange or refund .

Any questions?

Our FAQ is here for that.

FAQ

What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard, American Express), Apple Pay, as well as secure payments via PayPal.

How do I know if my order has been taken into account?

You will receive a confirmation email as soon as your order is validated. Remember to check your spam folder if you don't see it.

What are the delivery times?

Orders are shipped within 24 business hours.

Europe: 4 to 7 days

International: 4 to 7 days

How do I track my order?

A tracking link will be emailed to you as soon as your package ships. You can track its progress at any time.

How to contact you?

By email to contact@asterina.fr.

We respond within 24 business hours.

My sofa bed arrived damaged, what should I do?

Contact us at officiel@asterina.fr or by whatsapp at the bottom right of your screen with supporting photos within 48 hours of receipt . We will find a quick solution: exchange or refund .

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Need help?

Our FAQ is here for that.

FAQ

How long does it take to deliver?

We deliver within 5 to 9 days and ship within 24 hours. As soon as the order is placed, we pack it directly and it's ready to go.

La housse du canapé est-elle lavable ?

oui bien sur ! Nos housses sont déhoussables et sont lavables à l'eau de préférence en machine à minimum 30 degrés.

dans quel pays livrez vous ?

Nous livrons dans toute l'Europe actuellement avec un délai de livraison sous 7 à 9 jours , nous ne faisons pas de livraison hors Europe pour le moment

Quel sont les dimensions des canapés ?

nos canapés ont une dimension de 100cm par 200cm de largeur , avec une profondeur d'assise de 65cm et une hauteur d'assises de 34cm

Can I change or cancel my order?

If your order has not yet been shipped, please contact us promptly at officiel@asterina.fr or by Whatsapp, we will do our best to respond to your request.

How do I track my order?

We will send you a tracking number within 24 hours of ordering.

What materials do you use?

Our sofa beds are made of reinforced velvet, which increases their quality and lifespan.

My sofa bed arrived damaged, what should I do?

Contact us at officiel@asterina.fr with supporting photos within 48 hours of receipt. We'll find a quick solution: exchange or refund.

How to contact you?

By email at officiel@asterina.fr or WhatsApp using the icon at the bottom right of your screen.

We respond 24/7