Track my package
Need help?
Our FAQ is here for that.
FAQ
How long does it take to deliver?
We deliver within 3 to 4 days by Colissimo, shipping within 24 hours. As soon as the order is placed, we pack it directly and it is ready to go.
Can I change or cancel my order?
If your order has not yet been shipped, please contact us promptly at contact@asterina.fr. We will do our best to accommodate your request.
How do I track my order?
You can contact us through our contact page! We will be happy to assist you.
What materials do you use?
Our jewelry is crafted from stainless steel, 18k gold plating, or sterling silver, depending on the design. Each piece is designed to last and enhance your aura.
My jewelry arrived damaged, what should I do?
Contact us with supporting photos within 48 hours of receipt. We'll find a quick solution: exchange or refund.
How to contact you?
By email to contact@asterina.fr
We respond within 24 business hours.
Is your jewelry water resistant?
Our jewelry is designed to withstand everyday wear and tear. However, to preserve its shine, we recommend avoiding prolonged contact with water, perfume, or chemicals.
We take care of you
Each order is carefully prepared. Expect pleasant surprises in your order, because at Asterina, your satisfaction is our priority.
Free delivery
In metropolitan France
Satisfied or your money back
return within 30 days
Secure payments
PayPal or credit card